“Theories abounded that if you paid attention to what your customer wanted, you couldn’t go wrong. But the truth is that customers often ask you to do wrong things, not because they’re difficult to deal with but because they just don’t know better. The distinction is moving from customer-focused to user-centered, and the ability to understand the users of their products is a cultural shift that corporations have to make.”
Read the rest of the article here - http://www.ideo.com/images/uploads/news/pdfs/hemispheres_1.pdf
The last few years have seen a renewed interest in the Bring Your Own Device (BYOD) concept - its been around for a long time in different guises. There’s been plenty of talk - whole forums have been held about it - but its not materialised as this huge groundswell, as far as I can tell.
The reality is that I think most people don’t want BYOD per se, they just want a great user experience. Evernote CEO Phil Libin put it well when he said: “They’re willing to go to so much trouble to have non-crappy experiences that they’re willing to drag their devices to work.”
Sure, you’ll always have propeller heads who want to tinker and will have their own devices but your average user just wants an experience that, quite frankly, doesn’t suck.
The focus needs to shift from trying to manage a myriad of end device (laptop, desktop, tablet etc.) to creating a great user experience and managing/securing data.
The Skills Framework for the Information Age (SFIA) is a model for describing and managing competencies for ICT professionals. The framework is intended to match the skills to the needs of the business.
We have been dabbling with the SFIA framework and I can definitely see the value a common skills framework can bring to both the individual as well as organisations. It allows people to clearly articulate their skill-set and provides a tool for organisations to ensure they have the right skills (at the right levels) and helping to clearly define development opportunities for its people.
I’ve spent a bit of time outlining my key skills using SFIA. Given my management experience I’d say that most of these are at levels 6 and 7 of the framework.
You can find out more about SFIA over at the SFIA Foundation Website
A few times in my career I have applied for a role that was about as good a fit with my skills and experience as you could probably get. I missed out on a few of those roles because I didn’t have the right string of job titles on my CV, which always left me perplexed and bewildered. There seems to be this pervasive belief that if you’ve ever held a role with a similar/same title as the advertised position then you must be a good fit ?!? Is it simply a lack of experience/acumen on people’s parts?
Leadership is contextual - success in one context is no guarantee of success in another yet so many people cling onto that debunked bit of conventional wisdom. I have been fortunate enough to work with great people across many different organisations and have built a track record of delivering significant, measurable results irrespective of what my job title might have been. Surely it’s those results people should be matching against their requirement for a role, instead of playing job title bingo with my CV?
I’ve just re-read Who Says Elephants Can’t Dance? by Louis Gernster and there’s a simple set of rules Louis sent out to his executive team upon joining IBM. The rules really resonate with me and so I’ve crafted my own set of rules - heavily based on Louis’ ones.